The Relais Henley, Henley-on-Thames

The hotel has a charming four-poster bed that adds great charm to the room, perfect for electrical gadget lovers. The service, while trying to be attentive, could benefit from additional customer service training. The location, right on the Thames, offers a unique and picturesque setting. The dining experience has a European menu but lacks inclusivity for gluten-free options. The facilities are well-equipped but might need some improvements for better usability.

I had a mixed experience at this hotel. The rooms were cozy with charming four-poster beds and lovely old wooden furniture, but the service felt a bit inexperienced with room for improvement. The location was convenient, albeit in a poorly lit muddy area at night, and the dining offered tasty options though not included in the rate.

The hotel is situated right on the Thames, offering a unique riverside experience. The rooms provide good facilities and a spacious bathroom but lack wardrobe space for electrical gadgets. The service, although accommodating our requests, seems to need further customer service training. The location is convenient but down a poorly lit muddy area. Dining options are available but not included in the rate. Overall a mixed experience with some positive and negative aspects.